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Custom Favicon Not Showing

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  • T Offline
    T Offline
    Teemberland
    wrote on last edited by
    #1

    Hi,

    I don't remember having this issue on version 1.15, but after we upgraded to 1.16.2, our custom favicon stopped showing/working. I tried re-uploading the favicon, but it didn't work. I tried stopping, building, starting the forum, but the issue persists. What's weird is when I mark all notifications on read, the favicon changes to the custom favicon. However, when I refresh the page, the favicon reverts to the default nodebb favicon.

    Ver: 1.16.2
    Theme: Slick

    Nubi KRN 1 Reply Last reply
    0
  • Nubi KRN Offline
    Nubi KRN Offline
    Nubi KR GNU/Linux
    replied to Teemberland on last edited by
    #2

    Cleared your cache?
    I'm usually getting similar problems and clearing cache solves most of them xD

    T 1 Reply Last reply
    0
  • barisB Offline
    barisB Offline
    <baris> NodeBB
    wrote on last edited by
    #3

    This might be related https://github.com/NodeBB/NodeBB/issues/9362

    T 1 Reply Last reply
    0
  • T Offline
    T Offline
    Teemberland
    replied to Nubi KR on last edited by
    #4

    @nubi-kr which cache are you referring to? Object cache or browser cache?

    1 Reply Last reply
    0
  • T Offline
    T Offline
    Teemberland
    replied to <baris> on last edited by Teemberland
    #5

    @baris Ah! I have a feeling that you are right. Is it safe to assume that this bug will get fixed in ver 1.17?

    1 Reply Last reply
    0
  • barisB Offline
    barisB Offline
    <baris> NodeBB
    wrote on last edited by
    #6

    Yeah it's already fixed will be available in 1.17.0.

    T 1 Reply Last reply
    1
  • T Offline
    T Offline
    Teemberland
    replied to <baris> on last edited by
    #7

    Thank you so much, @baris !

    1 Reply Last reply
    0
  • T Offline
    T Offline
    Teemberland
    wrote on last edited by
    #8

    Hi @baris , I hate to bug you about this again, but the issue persists after updating our forums to v1.17.x. I'm not sure if it's browser specific. On Firefox, I can see our custom favicon just fine. However, on Chrome and Safari, it seems to fall back to the default nodebb favicon for some reason. Another thing I noticed in Chrome is that when I have unread notifications, the custom favicon seem to work, but as soon as you read all your notifications, it reverts to the default one. Here's a screenshot.

    Screen Shot 2021-04-27 at 21.22.49 PM.png

    I tried removing the favicon in ACP, re uploading it, made sure I saved it, rebuilt / restart to no avail.

    Help is appreciated.

    dunlixD 1 Reply Last reply
    0
  • dunlixD Offline
    dunlixD Offline
    dunlix GNU/Linux Gamers
    replied to Teemberland on last edited by
    #9

    @teemberland I had this issue and it just took a few days for the favicon to apply, not sure why. Try clearing the NodeBB cache, or look into this: https://github.com/NodeBB/NodeBB/issues/9362

    T 1 Reply Last reply
    1
  • T Offline
    T Offline
    Teemberland
    replied to dunlix on last edited by Teemberland
    #10

    @dunlix said in Custom Favicon Not Showing:

    uploading favicon has no effect if nginx is serving the favicon · Issue #9362 · NodeBB/NodeBB

    nginx serves the favicon from public/favicon.ico, uploading in acp saves to public/uploads/system/favicon.ico

    favicon

    GitHub (github.com)

    Thanks! I'll try this and report back.

    EDIT:

    @dunlix I haven't cleared nodebb's cache, how do you do it?

    dunlixD 1 Reply Last reply
    0
  • T Offline
    T Offline
    Teemberland
    wrote on last edited by Teemberland
    #11

    Another thing I noticed is that when I first load the forum, the red dot (that indicates I have unread notifications) on the bell does not show up. However, when I go to any topic, the red dot shows up on the bell icon and on our custom favicon (see screenshot in previous post).

    As soon as I go to forum index and hit refresh, the red dot on bell icon disappears along with our custom favicon.

    1 Reply Last reply
    0
  • dunlixD Offline
    dunlixD Offline
    dunlix GNU/Linux Gamers
    replied to Teemberland on last edited by
    #12

    @teemberland Go to ACP > Advanced > Cache

    T 1 Reply Last reply
    0
  • T Offline
    T Offline
    Teemberland
    replied to dunlix on last edited by
    #13

    @dunlix should I clear all of them ? (Post, Object, Group, Local)

    1 Reply Last reply
    0
  • dunlixD Offline
    dunlixD Offline
    dunlix GNU/Linux Gamers
    wrote on last edited by
    #14

    @teemberland sure. Clearing them all won't harm anything, so clear them, click save, rebuild & restart. If the icon still isn't fixed im out of ideas.

    T 1 Reply Last reply
    1
  • T Offline
    T Offline
    Teemberland
    replied to dunlix on last edited by
    #15

    @dunlix said in Custom Favicon Not Showing:

    @teemberland sure. Clearing them all won't harm anything, so clear them, click save, rebuild & restart. If the icon still isn't fixed im out of ideas.

    Sadly, that didn't work. Thank you for your help though! 😞

    1 Reply Last reply
    0
  • PitaJP Offline
    PitaJP Offline
    PitaJ Global Moderator Plugin & Theme Dev
    wrote on last edited by
    #16

    Try clearing the cache on your browser.

    T 1 Reply Last reply
    0
  • T Offline
    T Offline
    Teemberland
    replied to PitaJ on last edited by
    #17

    @pitaj said in Custom Favicon Not Showing:

    Try clearing the cache on your browser.

    I did, multiple times. The issue still persists.

    dunlixD phenomlabP 2 Replies Last reply
    0
  • PitaJP Offline
    PitaJP Offline
    PitaJ Global Moderator Plugin & Theme Dev
    wrote on last edited by
    #18

    Okay I didn't see it mentioned. Wish I could help you further, sorry.

    1 Reply Last reply
    0
  • dunlixD Offline
    dunlixD Offline
    dunlix GNU/Linux Gamers
    replied to Teemberland on last edited by
    #19

    @teemberland huh. I have had this issue before, when I applied it, it still wouldn't show. After a few days, it started working after no changes. Sounds like something cache-related, but I never cleared it. I guess just wait.

    1 Reply Last reply
    0
  • phenomlabP Offline
    phenomlabP Offline
    phenomlab
    replied to Teemberland on last edited by
    #20

    @teemberland do you get the same issue in another browser or within an incognito session ?

    T 1 Reply Last reply
    0

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