image upload issues

sweetp

Im having trouble with image uploads, and always get this:

ERROR
Something went wrong while parsing server response

I also get this error when trying to delete orphaned images from the Manage/Uploads admin page:

×ERROR
EACCES: permission denied, unlink '/var/www/vhosts/.../NodeBB/public/uploads/files/1540629625930-4c7e9f63-94d1-4d0f-a73b-9b77513956e1-image.png'

maybe its a permissions issue
the public folder in my install is owned by root, is that correct?

sweetp

I fixed the deletion of orphaned files by changing file permissions on my NOdeBB install, but I still can't upload new images.

PitaJ

Nothing should be owned by root. NodeBB should not be installed or run as root. You should change all of the permissions with chown -r

sweetp

im still getting 502 errors when trying to upload:

[Error] Failed to load resource: the server responded with a status of 502 () (upload, line 0)

https://support.sweetpproductions.com/api/post/upload

sweetp

I managed to get the uploads working by adding the following to my Apache & nginx Settings on the Additional nginx directives in my Plesk Onyx panel:

location / {
	proxy_set_header X-Real-IP $remote_addr;
	proxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for;
	proxy_set_header X-Forwarded-Proto $scheme;
	proxy_set_header Host $http_host;
	proxy_set_header X-NginX-Proxy true;

	proxy_pass http://127.0.0.1:4567;
	proxy_redirect off;

	# Socket.IO Support
	proxy_http_version 1.1;
	proxy_set_header Upgrade $http_upgrade;
	proxy_set_header Connection "upgrade";
}

sweetp

I recently upgraded from nodejs 9.10.1 to 10.15.0, and the problem has come back

ERROR
Something went wrong while parsing server response

[Error] Failed to load resource: the server responded with a status of 502 () (upload, line 0)
https://support.sweetpproductions.com/api/post/upload

PitaJ

@sweetp try running npm install and npm rebuild

sweetp

@PitaJ still no luck
Im running on Centos 7 if that makes any difference

PitaJ

What was the output of npm rebuild?

sweetp

here's the full output:
https://gist.github.com/sweetppro/9521a6127257664c956c69b1b4f570e2

I then also chown the NodeBB directory, then:

systemctl stop nodebb
systemctl start nodebb

I have also update to NodeBB v1.1.2 and still have the same issue

PitaJ

Can you try npm rebuild --build-from-source

sweetp

@PitaJ said in image upload issues:

npm rebuild --build-from-source

still get the error, unfortunately

ERROR
Something went wrong while parsing server response

PitaJ

When you run any of these commands, please include the command output! Just saying "it didn't work" doesn't help anyone.

sweetp

ah, I didn't post, because it's virtually identical to the previous output:
https://gist.github.com/sweetppro/e78341ccb6f21fbc2838c2e6ab534665

sweetp

I finally got the error fixed.
here's what happened, I am running a Plesk Onyx server, and installed the NodeJS update according to this guide:
https://stackoverflow.com/questions/46755352/install-additional-node-versions-in-plesk-onyx

And while everything looked good within Plesk, when I ran the command:

node -v

the old v8.9.1 of NodeJS would show as being current...

so all I did was this:

nvm use 10.15
npm install
npm rebuild

now everything is finally running just fine again

Alvaro5

I have similar error.

When an user try to upload an image the server respond with 503 error.
I have started nodebb with nodebb dev and I get this error:

019-02-11T15:41:06.941Z [1502] - error:  message=/lib64/libz.so.1: version `ZLIB_1.2.9' not found (required by /opt/app/node_modules/sharp/build/Release/../../vendor/lib/libpng16.so.16), stack=Error: /lib64/libz.so.1: version `ZLIB_1.2.9' not found (required by /opt/app/node_modules/sharp/build/Release/../../vendor/lib/libpng16.so.16)
    at Object.Module._extensions..node (module.js:664:18)
    at Module.load (module.js:554:32)
    at tryModuleLoad (module.js:497:12)
    at Function.Module._load (module.js:489:3)
    at Module.require (module.js:579:17)
    at require (internal/module.js:11:18)
    at Object.<anonymous> (/opt/app/node_modules/sharp/lib/constructor.js:10:15)
    at Module._compile (module.js:635:30)
    at Object.Module._extensions..js (module.js:646:10)
    at Module.load (module.js:554:32)
    at tryModuleLoad (module.js:497:12)
    at Function.Module._load (module.js:489:3)
    at Module.require (module.js:579:17)
    at require (internal/module.js:11:18)
    at Object.<anonymous> (/opt/app/node_modules/sharp/lib/index.js:3:15)
    at Module._compile (module.js:635:30)
2019-02-11T15:41:06.942Z [1502] - info: [app] Shutdown (SIGTERM/SIGINT) Initialised.
io: 2 emit [ 'disconnecting', 'transport error' ]
io: 2 emit [ 'disconnect', 'transport error' ]
io: 2 emit [ 'disconnecting', 'transport error' ]
io: 2 emit [ 'disconnect', 'transport error' ]
2019-02-11T15:41:06.949Z [1502] - info: [app] Web server closed to connections.
2019-02-11T15:41:06.952Z [1502] - info: [app] Database connection closed.
2019-02-11T15:41:06.952Z [1502] - info: [app] Shutdown complete.
[cluster] Child Process (1502) has exited (code: 1, signal: null)
[cluster] Spinning up another process...

Can you help me plz?

PitaJ

@Alvaro5 what have you tried?

What version of nodebb, nodejs, npm, database?

Alvaro5

I have tried to upload image in a post or creating a topi, both with same error.
I tried to upload a .zip file and it was fine, no errors.

My versions are:
nodebb: 1.10.2
node: 8.9.1
npm: 5.5.1
database: mongodb

The project is in Openshift environment.

PitaJ

Have you tried upgrading to Node 10?

Have you tried any of the commands suggested previously in this topic?

Alvaro5

I have tried the commands suggested previously but nothing works.

I can`t upgrade node, is an empresarial Openshift and I don't have permisions to do that.