Digest emails not getting sent

Dave Jensen

On Sunday the weekly digest was supposed to go out at 17:00. When I looked at the email settings after that time, it said Monday would be the next digest. So I just figured I misread it. Well it definitely happened today as well. I tried setting to 18 and the supposed time came along and nothing was sent. No errors, no digests, nothing.

Any thoughts?

PitaJ

I assume you've tried the test email and it went through fine?

Dave Jensen

Yes, the test email works great.

PitaJ

What's your emailer setup?

Dave Jensen

I'm using Sparkpost. I have a username and password entered. The time is set to 7 (which was skipped again today BTW). There really isn't much on the email settings page. It's very straightforward and a digest has been sent. Other emails are getting sent. The test email works. There seems to be something wrong with the cron but I don't know what or how to debug it.

About a 10-12 days ago the first digest went out but now it's not anymore.

<baris>

All the digest code is here https://github.com/NodeBB/NodeBB/blob/master/src/user/digest.js, can put a few console.logs to see whats going on.

Dave Jensen

Is there a way to manually kick it off?

PitaJ

There probably should be a way, as this seems to be a common problem.

Dave Jensen

Also, I noticed when chatting with one of my moderators that he was posting chats in the "future." E.g., for a little bit the time estimate would say, "a few moments from now."

Is that because his clock was ahead, my clock is behind, or, more importantly, it's a problem on the server?
And to bring it back, does that affect the cron and digest emails getting sent?

PitaJ

Yeah it sounds like either your clock or the server's clock is unsynchronized.

Edit: such an issue could affect it, but only if it's a big difference

Dave Jensen

The other possibility that I eliminated was running NodeBB with forever vs. the nodebb command.

Dave Jensen

@baris I put in some winston.info messages and nothing is getting set to the logs. I guess I'll try console.log next.

<baris>

If nothing is being printed in log/output.log then maybe the cronjob isn't running at all. Did you put one at the top of User.digest.execute ? You can also modify the interval of the cronjob so you don't have to wait all day. That code is here.

Dave Jensen

@baris Yup, that's the first spot I put a winston log message.

Where do console.log messages end up? Also the logs?

<baris>

Yes if you are starting nodebb with ./nodebb start everything should go in logs/output.log if you are starting with ./nodebb dev you should see them in terminal.

If it's not printing it the next step would be to check if jobs are started at all, put a log here to see if it's printed.

Dave Jensen

@baris When should that get printed?

~~If on startup, it didn't happen.~~

Okay, it printed out in the logs. (I need to make more gregarious debug messages so I see them).

Dave Jensen

Probably irrelevant ... I explored the code that sets 'runJobs' ... I'm not running as a cluster. Here's my config.json

 {
     "url": "https://www.axisandallies.org/forums",
     "secret": "redacted",
     "database": "mongo",
     "port": "80",
     "trust_proxy": true,
     "mongo": {
         "host": "redacted.ip.address.here",
         "port": "27017",
         "username": "nodebb",
         "password": "redacted",
         "database": "nodebb"
     }
 }

<baris>

@djensen47 said in Digest emails not getting sent:

Okay, it printed out in the logs.

So jobs are getting started then but never triggering, try a log here https://github.com/NodeBB/NodeBB/blob/master/src/user/jobs.js#L44. If you get it cron is definitely setup.

If they are not run maybe has some time setup issue.

Dave Jensen

For some reason, the digest was sent today. All I've done since last time was upgrade to 1.11.0.

Dave Jensen

Actually, only a few went out and they went out at the wrong time. I have it set for 17:00 and they were sent at 9:00.