Only some users have the issue: Connection to NodeBB has been lost, attempting to reconnect..

Samuel Schmid

Hello I have the same problem like several people with the message "Connection to NodeBB has been lost, attempting to reconnect.."

But it only happens for some users.

I assume that their browser doesn't support websockets. Because the forum we set up is used in the medical industry.

Usergroups:

Governmentel Health Departments
Hostpitals

So my questions:

Are their any limitations for nodebb caused by Browser Versions or High Security Networks?
Can nodebb run without sockets?

The configurations of nginx and nodebb should be correct. Because it's all setup according to the documentation.

Running on Ubuntu 18.04 LT min on Google Cloud.
It's working when I'm using it, and several other people. But not for some users.

NGINX:

server {

    server_name xxx.yyy.ch;

    location / {
        proxy_set_header X-Real-IP $remote_addr;
        proxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for;
        proxy_set_header X-Forwarded-Proto $scheme;
        proxy_set_header Host $http_host;
        proxy_set_header X-NginX-Proxy true;

        proxy_pass http://127.0.0.1:4567;
        proxy_redirect off;

        # Socket.IO Support
        proxy_http_version 1.1;
        proxy_set_header Upgrade $http_upgrade;
        proxy_set_header Connection "upgrade";
    }

    listen 443 ssl; # managed by Certbot
    ssl_certificate /etc/letsencrypt/live/xxx.yyy.ch/fullchain.pem; # managed by Certbot
    ssl_certificate_key /etc/letsencrypt/live/xxx.yyy.ch/privkey.pem; # managed by Certbot
    include /etc/letsencrypt/options-ssl-nginx.conf; # managed by Certbot
    ssl_dhparam /etc/letsencrypt/ssl-dhparams.pem; # managed by Certbot

}
server {
    if ($host = xxx.yyy.ch) {
        return 301 https://$host$request_uri;
    } # managed by Certbot


    listen 80;

    server_name xxx.yyy.ch;
    return 404; # managed by Certbot


}

Config.json:

{
    "url": "https://xxx.yyy.ch",
    "secret": "bd50dacd-2089-840c-8704-6d3cfe8da3e4",
    "database": "mongo",
    "mongo": {
        "host": "127.0.0.1",
        "port": 27017,
        "username": "",
        "password": "",
        "database": "nodebb",
        "uri": "mongodb://admin:password@localhost:27017"
    }
}

Samuel Schmid

And as suspected, it's about internal it restrictions of the user:

aTODO___23_712_-samuel_schmid_modeso_ch-_Modeso_Mail.png

Is there anything I can do on my side?

julian

Ah, that's very unfortunate!

At this time, websockets are required for almost all of the write operations in NodeBB. That's due to change in v2, but that is a ways away yet.

Is there no way those IT administrators can allow for websockets to be whitelisted?

PitaJ

Several operations are supported: login, logout, pagination, posting I think are.

Samuel Schmid

Thanks for your replies!

@julian This will be the solution in this case.

@PitaJ Great, Thanks.

Currently I don't have time to join the development community of contributors. If I have in future, I will take a look into code to write a backup function also for the registration.

The software is really great, congratulations for the community.