@julian said: @ExperienceOz Are you using a custom theme or fork of a theme? That may explain the user icons not working. I notice you have gravatar forced on at the moment, so I can't test user icons. Thanks @julian , yes ended up forcing Gravatar as a stopgap just so something appears rather than broken image links. We are just using Lavender that has a few CSS modifications to it but nothing that should affect core functionality. They were working fine before the latest update is all. Would you like me to deactivate Gravatar temporarily so that you can have a look? Appreciate the help.

No problem @julian , thanks for letting us know

Hi all, We are currently looking for a way to customise the Lavender theme to make the user's Avatar/profile section in Topic View more "gamified" by showing statistics as well as the "Experience Bar" from the ns-points plugin. Currently, the theme looks like this when a user posts in a thread: http://cdn.experienceoz.com.au/assets/catalogueType/2/miscGraph/49460.jpg but I'd like it to look more like: http://cdn.experienceoz.com.au/assets/catalogueType/2/miscGraph/49461.jpg to help show progression, be more visual, etc. Is it possible to customise this through one of the .tpl files or would it require a root change to how the plugin works? Our sys admin says he thought it would require a change to the actual plugin; I thought it might be a matter of just relocating some of the CSS classes to the "profile.tpl" section of the user profile. Any help or feedback would be greatly appreciated, cheers

@psychobunny Actually I had an idea, but forgot to share it. Would be great to have screenshots section in plugin.json. This upgrade will give opportunity to beautify Plugins section in NodeBB, also it will educate 3rd-party developers to at least reuse screens in README

@ExperienceOz Very cool! Thanks for sharing Using a forum is definitely one of the easiest ways to reduce the burden on customer support. It's also an amazing way to incentivise user-generated that pays dividends towards your brand's SEO value. One of these days I'll head over to Australia/NZ, and when that day comes, I'll check out your site first