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Some users not receiving P/W recovery emails

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  • T Offline
    T Offline
    torn2
    wrote on last edited by
    #1

    We're having an issue where some users will not receive their p/w recovery emails. We have used two different email providers and we still have the same issue. Currently we are using MailGun as the provider. Using the Emailer (Local) Smtp SSL. Any ideas what may cause this?

    pichaliteP 1 Reply Last reply
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  • pichaliteP Offline
    pichaliteP Offline
    pichalite Plugin & Theme Dev
    replied to torn2 on last edited by
    #2

    @torn2 check to make sure the users have their correct email addresses on their account.

    T 1 Reply Last reply
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  • T Offline
    T Offline
    torn2
    replied to pichalite on last edited by
    #3

    @pichalite Yea, they do. I have my one of my own test email accounts that will not receive the email.

    1 Reply Last reply
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  • julianJ Offline
    julianJ Offline
    julian GNU/Linux
    wrote on last edited by
    #4

    If you check MailGun, is the email found in the log? If so, then it was sent by NodeBB and possibly the issue lies somewhere between MailGun and the end-user email account (flagged as spam? etc...)

    T 1 Reply Last reply
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  • T Offline
    T Offline
    torn2
    replied to julian on last edited by
    #5

    @julian I am seeing this in the Node log:

    19/7 05:13 [11187] - error: /register
    invalid csrf token

    Is this an issue?

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  • julianJ Offline
    julianJ Offline
    julian GNU/Linux
    wrote on last edited by
    #6

    Not really, those happen if you try to process a registration or login with a used csrf token (csrf tokens are lost if the server restarts, by the way).

    1 Reply Last reply
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