"Failed login attempt, please try again. Invalid User Data" when attempting login as admin



  • Fresh install, recently got everything figured out in terms of setting up NodeBB on a subdomain.

    Went to login as admin (which I created with no problem during NodeBB install) and get the following error:

    Failed login attempt, please try again.
    Invalid User Data

    I thought I maybe had input the incorrect password, so tried again several more times, and am now locked out temporarily. I then tried creating a new user (which I had planned to give admin privileges to via SSH) but received this error message:

    Registration Error
    <html>
    <head><title>502 Bad Gateway</title></head>
    <body bgcolor="white">
    <center><h1>502 Bad Gateway</h1></center>
    <hr><center>nginx/1.4.6 (Ubuntu)</center>
    </body>
    </html>

    Anyone have any ideas? Thank you in advance.


  • Admin

    Invalid user data error on login means the userdata/password isn't retrieved correctly. Check your database and see if there is a user:1 object with a password field.



  • @baris Thank you for the response! Apologies for the basic question, but how would I check that?



  • @MarximusMG for Redis, there is Redis Desktop Manager.



  • @AOKP thank you very much. Downloaded it, tinkering around with it but getting "connection refused" connection error when trying to connect. Will keep at it.



  • @MarximusMG select to connect over SSH and set the Redis IP to 127.0.0.1.



  • @AOKP done that already, still no luck. Not sure if it's easier to just check this via SSH terminal at this point? The last two days of setting this up have been a humbling experience, to say the least. 😁



  • @AOKP FWIW, the 2nd installation you just helped me troubleshoot is throwing up this same "invalid user data" error message when I try to login as admin. I'm assuming this is related to error on my part during setup?



  • @MarximusMG could be.

    Therefore I would run the following commands:
    apt-get remove redis*
    apt-get purge redis*

    Lets move to the latest Redis:
    apt-get install software-properties-common python-software-properties
    sudo add-apt-repository ppa:chris-lea/redis-server
    sudo apt-get update
    sudo apt-get install redis-server

    You now can try to redo the installation and see if the error still occurs.



  • @AOKP Ran those commands, then used cd mynodebb as non-root user, then node app and I get the following output:

    23/1 02:19 [4918] - info: NodeBB v0.9.3 Copyright (C) 2013-2014 NodeBB Inc.
    23/1 02:19 [4918] - info: This program comes with ABSOLUTELY NO WARRANTY.
    23/1 02:19 [4918] - info: This is free software, and you are welcome to redistribute it under certain conditions.
    23/1 02:19 [4918] - info: 
    23/1 02:19 [4918] - info: Time: Sat Jan 23 2016 02:19:54 GMT-0500 (EST)
    23/1 02:19 [4918] - info: Initializing NodeBB v0.9.3
    23/1 02:19 [4918] - error: Error: EACCES, permission denied '/home/mark/mynodebb/public/templates/403.tpl'
        at Object.fs.unlinkSync (fs.js:772:18)
        at rimrafSync (/home/mark/mynodebb/node_modules/rimraf/rimraf.js:297:17)
        at /home/mark/mynodebb/node_modules/rimraf/rimraf.js:332:5
        at Array.forEach (native)
        at rmkidsSync (/home/mark/mynodebb/node_modules/rimraf/rimraf.js:331:26)
        at rmdirSync (/home/mark/mynodebb/node_modules/rimraf/rimraf.js:324:7)
        at Function.rimrafSync [as sync] (/home/mark/mynodebb/node_modules/rimraf/rimraf.js:295:9)
        at /home/mark/mynodebb/src/meta/templates.js:50:10
        at /home/mark/mynodebb/src/plugins.js:176:5
        at /home/mark/mynodebb/node_modules/async/lib/async.js:52:16
    Error: EACCES, permission denied '/home/mark/mynodebb/public/templates/403.tpl'
        at Object.fs.unlinkSync (fs.js:772:18)
        at rimrafSync (/home/mark/mynodebb/node_modules/rimraf/rimraf.js:297:17)
        at /home/mark/mynodebb/node_modules/rimraf/rimraf.js:332:5
        at Array.forEach (native)
        at rmkidsSync (/home/mark/mynodebb/node_modules/rimraf/rimraf.js:331:26)
        at rmdirSync (/home/mark/mynodebb/node_modules/rimraf/rimraf.js:324:7)
        at Function.rimrafSync [as sync] (/home/mark/mynodebb/node_modules/rimraf/rimraf.js:295:9)
        at /home/mark/mynodebb/src/meta/templates.js:50:10
        at /home/mark/mynodebb/src/plugins.js:176:5
        at /home/mark/mynodebb/node_modules/async/lib/async.js:52:16
    23/1 02:19 [4918] - info: [app] Shutdown (SIGTERM/SIGINT) Initialised.
    23/1 02:19 [4918] - info: [app] Database connection closed.
    
    net.js:1237
        throw new Error('Not running');
              ^
    Error: Not running
        at Server.close (net.js:1237:11)
        at shutdown (/home/mark/mynodebb/app.js:307:36)
        at process.<anonymous> (/home/mark/mynodebb/app.js:176:3)
        at process.emit (events.js:95:17)
        at process._fatalException (node.js:301:26)
    mark@luusid:~/mynodebb$ 
    events.js:72
            throw er; // Unhandled 'error' event
                  ^
    Error: channel closed
        at process.target.send (child_process.js:406:26)
        at minifyScripts (/home/mark/mynodebb/minifier.js:55:11)
        at /home/mark/mynodebb/minifier.js:23:4
        at /home/mark/mynodebb/node_modules/async/lib/async.js:414:13
        at /home/mark/mynodebb/node_modules/async/lib/async.js:52:16
        at done (/home/mark/mynodebb/node_modules/async/lib/async.js:246:17)
        at /home/mark/mynodebb/node_modules/async/lib/async.js:44:16
        at /home/mark/mynodebb/node_modules/async/lib/async.js:411:17
        at /home/mark/mynodebb/src/file.js:72:3
        at Object.oncomplete (fs.js:108:15)
    

    I then changed permissions by running sudo chown -R mark:mark ., and then ran node app and got it to run:

    23/1 02:24 [4934] - info: NodeBB v0.9.3 Copyright (C) 2013-2014 NodeBB Inc.
    23/1 02:24 [4934] - info: This program comes with ABSOLUTELY NO WARRANTY.
    23/1 02:24 [4934] - info: This is free software, and you are welcome to redistribute it under certain conditions.
    23/1 02:24 [4934] - info: 
    23/1 02:24 [4934] - info: Time: Sat Jan 23 2016 02:24:30 GMT-0500 (EST)
    23/1 02:24 [4934] - info: Initializing NodeBB v0.9.3
    23/1 02:24 [4934] - info: NodeBB Ready
    23/1 02:24 [4934] - info: Enabling 'trust proxy'
    23/1 02:24 [4934] - info: NodeBB is now listening on: 0.0.0.0:4567
    

    HOWEVER... when I visit the subdomain that should display the NodeBB installation, I see that it's broken:

    0_1453534043418_BrokenNodeBB.png

    At this point, as this is a newer install, I'm not sure if I should just cut my losses and start fresh. That being said, it seems that something is going wrong during the standard (though as far as I can tell I'm following the official tutorial religiously) so I'm unsure if I'll just continue to run into this issue.



  • @MarximusMG re run ./nodebb setup and then ./nodebb start.



  • @AOKP just did that. Ran ./nodebb setup and configured a new admin account. Once I confirmed password, I got this error:

    /home/mark/mynodebb/node_modules/redis/index.js:611
            command_obj.callback(err);
                        ^
    
    TypeError: command_obj.callback is not a function
        at RedisClient.return_error (/home/mark/mynodebb/node_modules/redis/index.js:611:21)
        at JavascriptReplyParser.reply_parser.send_error (/home/mark/mynodebb/node_modules/redis/index.js:329:14)
        at JavascriptReplyParser.run (/home/mark/mynodebb/node_modules/redis/lib/parsers/javascript.js:130:18)
        at JavascriptReplyParser.execute (/home/mark/mynodebb/node_modules/redis/lib/parsers/javascript.js:107:10)
        at Socket.<anonymous> (/home/mark/mynodebb/node_modules/redis/index.js:131:27)
        at emitOne (events.js:77:13)
        at Socket.emit (events.js:169:7)
        at readableAddChunk (_stream_readable.js:146:16)
        at Socket.Readable.push (_stream_readable.js:110:10)
        at TCP.onread (net.js:523:20)
    

    I then ran ./nodebb start, which seemed successful, but when visiting the subdomain in my browser I saw the 502 Bad Gateway page, so I ran node app and got this:

    23/1 14:49 [1714] - info: NodeBB v0.9.3 Copyright (C) 2013-2014 NodeBB Inc.
    23/1 14:49 [1714] - info: This program comes with ABSOLUTELY NO WARRANTY.
    23/1 14:49 [1714] - info: This is free software, and you are welcome to redistribute it under certain conditions.
    23/1 14:49 [1714] - info: 
    23/1 14:49 [1714] - info: Time: Sat Jan 23 2016 14:49:39 GMT-0500 (EST)
    23/1 14:49 [1714] - info: Initializing NodeBB v0.9.3
    
    <--- Last few GCs --->
    
       10532 ms: Scavenge 93.6 (117.0) -> 83.1 (121.0) MB, 42.8 / 0 ms [allocation failure].
       10734 ms: Scavenge 97.3 (121.0) -> 83.5 (122.0) MB, 20.9 / 0 ms (+ 70.7 ms in 211 steps since last GC) [allocation failure].
       10912 ms: Scavenge 99.2 (122.0) -> 83.6 (123.0) MB, 1.7 / 0 ms (+ 60.4 ms in 239 steps since last GC) [allocation failure].
       11095 ms: Scavenge 99.3 (123.0) -> 83.6 (123.0) MB, 5.5 / 0 ms (+ 67.2 ms in 240 steps since last GC) [allocation failure].
    
    
    <--- JS stacktrace --->
    
    ==== JS stack trace =========================================
    
    Security context: 0x1baa998b4629 <JS Object>
        2: genCSS [/home/mark/mynodebb/node_modules/less/lib/less/tree/ruleset.js:~311] [pc=0x36ee8e56d9ed] (this=0x380666ac94d1 <JS Object>,context=0x813fad1f939 <an Object with map 0x3e3e40924d39>,output=0x813fad1fa39 <an Object with map 0x388e9e84d6e9>)
        3: toCSS [/home/mark/mynodebb/node_modules/less/lib/less/tree/node.js:5] [pc=0x36ee8e478255] (this=0x380666ac94d1 <JS Object>,context=0x813f...
    
    FATAL ERROR: Malloced operator new Allocation failed - process out of memory
    

    The app is installed on a 512MB Ram 20GB SSD Disk Digital Ocean droplet. I hadn't thought I would need to, but do I have to upgrade it in order for it to handle this?

    Regardless, I power cycled the droplet from the DO console, and cd'd back to the root directory of the NodeBB install. I had read on another thread here that someone received a similar error upon running ./nodebb setup, so I used what seemed to be their solution by running npm install to make sure everything was up-to-date. I then ran node app, and got a successful output:

    23/1 15:06 [1110] - info: NodeBB v0.9.3 Copyright (C) 2013-2014 NodeBB Inc.
    23/1 15:06 [1110] - info: This program comes with ABSOLUTELY NO WARRANTY.
    23/1 15:06 [1110] - info: This is free software, and you are welcome to redistribute it under certain conditions.
    23/1 15:06 [1110] - info: 
    23/1 15:06 [1110] - info: Time: Sat Jan 23 2016 15:06:03 GMT-0500 (EST)
    23/1 15:06 [1110] - info: Initializing NodeBB v0.9.3
    23/1 15:06 [1110] - info: NodeBB Ready
    23/1 15:06 [1110] - info: Enabling 'trust proxy'
    23/1 15:06 [1110] - info: NodeBB is now listening on: 0.0.0.0:4567
    

    Visited the subdomain, all looks to be in working order, but went to login with the new admin account I just set up, and got the same "Invalid User Data" error. Don't know where things are going wrong here.



  • @MarximusMG try running "npm i" and see if it works flawlessly. If it does, run ./nodebb setup and then run ./nodebb start again.

    However, be sure that there are no errors when running npm i and ./nodebb setup.



  • @AOKP removed Redis, then reinstalled it. Ran npm install without issue, but when I ran ./nodebb setup I got this same error:

    /home/mark/mynodebb/node_modules/redis/index.js:611
            command_obj.callback(err);
                        ^
    
    TypeError: command_obj.callback is not a function
        at RedisClient.return_error (/home/mark/mynodebb/node_modules/redis/index.js:611:21)
        at JavascriptReplyParser.reply_parser.send_error (/home/mark/mynodebb/node_modules/redis/index.js:329:14)
        at JavascriptReplyParser.run (/home/mark/mynodebb/node_modules/redis/lib/parsers/javascript.js:130:18)
        at JavascriptReplyParser.execute (/home/mark/mynodebb/node_modules/redis/lib/parsers/javascript.js:107:10)
        at Socket.<anonymous> (/home/mark/mynodebb/node_modules/redis/index.js:131:27)
        at emitOne (events.js:77:13)
        at Socket.emit (events.js:169:7)
        at readableAddChunk (_stream_readable.js:146:16)
        at Socket.Readable.push (_stream_readable.js:110:10)
        at TCP.onread (net.js:523:20)
    


  • @MarximusMG are you on latest master?
    Run git pull maybe to verify.

    Additionally lets mark @administrators so we are sure it is not a code related issue.



  • @AOKP

    mark@lifesweetened:~/mynodebb$ git pull
    remote: Counting objects: 38, done.
    remote: Compressing objects: 100% (38/38), done.
    remote: Total 38 (delta 10), reused 0 (delta 0), pack-reused 0
    Unpacking objects: 100% (38/38), done.
    From git://github.com/designcreateplay/NodeBB
       cedda11..32466d8  master     -> origin/master
    Updating cedda11..32466d8
    Fast-forward
     package.json                              |  4 +--
     public/less/admin/general/navigation.less |  4 +++
     public/src/modules/navigator.js           |  5 ++--
     src/privileges/helpers.js                 |  8 ++----
     src/topics/follow.js                      | 42 ++++++++++++++++++-------------
     src/user/create.js                        |  2 +-
     src/user/settings.js                      |  6 ++---
     src/views/admin/general/navigation.tpl    |  5 ----
     8 files changed, 39 insertions(+), 37 deletions(-)
    


  • @MarximusMG seems like you weren't. Run npm i again and repeat all the commands (./nodebb setup).



  • @AOKP before running that again, is there anything I may be missing in terms of where that should be run? Is it ok that I'm running it in the NodeBB root directory as a non root user?



  • @MarximusMG basically it should work as non-root, however I would try running it as root, just to be sure.

    Use sudo su, to gain root privileges.


  • GNU/Linux

    @AOKP said:

    @MarximusMG basically it should work as non-root, however I would try running it as root, just to be sure.

    Use sudo su, to gain root privileges.

    Ahhhhhhh! Teaching kids bad manners, you should setup a new user, and load it from under that user. Only need to install redis/mongo/node/npm etc from root. Rest of the users added to the system should be able to use it without issue as long as they have it within their own file structure/ownership.

    As to the Error obviously this is still an issue in redis. Is redis working?
    Try this in SSH: redis-cli ping

    It should return with a pong if its up. Otherwise check error logs to find out why redis isn't running properly systemctl etc.
    What version of redis is installed?


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