Confirmation email never arriving

[eeeee]

Registration email never arrives.
Definitely an issue for gmail accounts
This is a problem Ive mentioned before, and I checked DNS email settings on privately hosted sites, but to no avail
Its also happening on NodeBB hosted site, where the email is not under my control.

If one of Team can try signing up with a gmail
aignite.nodebb.com

It been such an issue, but nobody else saying about it

In Admin panel I see this clock icon against user who tried to register and never got email (they looked in inbox and spambox)

[josef]

@eeeee What is the score of your forum emails at https://www.mail-tester.com?

[eeeee]

@josef because its nodebb hosted site and emails come from their mailbox server;
I dont think I can test this?

[josef]

@eeeee Oh, I didn't notice it was a nodebb hosted forum

[eeeee]

And thats why this is so critical.

[eeeee]

@josef do you jave a gmail account you could try and sign up with?
You could be independent tester

[josef]

@eeeee

https://www.mail-tester.com/test-r4kbcssyz
@baris

[eeeee]

How did you test that, without access to nodebb central's servers?
I dont even know which account nodebb emails are supposed to come from, as never got one!

[PitaJ]

First of all, I recommend contacting [email protected] for direct assistance with hosted NodeBB instances.

I assume you're just using the built in backup emailer - no SMTP server and no emailer plugin.

The backup emailer is not meant for long-term usage because it just sends email from the server NodeBB is running on. As demonstrated, those results in very low reputation and the emails getting filtered as spam.

Instead, you should set up NodeBB to use an external service to send emails. One way is to use the built-in SMTP transport to send email through any of the free email services such as Hotmail or Gmail. Another option is to set up a mail service such as Mailjet through a plugin.

[eeeee]

@PitaJ said in Confirmation email never arriving:

I assume you're just using the built in backup emailer - no SMTP server and no emailer plugin.

Yes nothing replaced, just out of the box setup.
So if I put in another email address, can I just do that from admin menu?

[PitaJ]

@eeeee yes you just need to set up the SMTP transport in the emailer settings

[josef]

@eeeee I just signed up to your forum and entered the test address I got from mail-tester.com as my email address, then nodebb sent the account verification email there and that's how I got an analysis.
nodebb has always sent you the emails, but in Gmail, below a certain rating, the email doesn't even reach Spam box, but is rejected completely, and that's why it didn't appear to you.

[eeeee]

@josef its annoying that gmail have a threshold for spam.
They really should deliver it all, and I can decide

[josef]

@eeeee I think this doesn't happen in emails that are just really spammy content, but in emails that lack basic requirements to verify ownership of the domain
There it makes more sense to reject completely, although there is some sense even in such a case to display the email but with a prominent warning about the sender's reliability..

[eeeee]

There seems to be something about NodeBB thats not helping, especially when user signs up with a gmail.
This also happened on two other forums that were having same issue till they gave up. I remember one used Zoho mail which was good for reliability in all other cases.
Its concerning, and I keep mentioning it because of the significance this could have.