Users tab and users profile never found

[oci-user]

Hi,
in a NodeBB community now when users, admins or global moderators try to load the users list tab or try to load profiles a red message show that profile is not found.

Restart the forum never resolve.
I don't know if is needed rebuid and restart but I don't know if this made me loose something.
The community is active with users and discussions.

Thanks in advance for the help.

[oci-user]

Resolved by updating NodeBB to the latest version.

[PitaJ]

What version of NodeBB are you on? Do you see any errors in the browser console or the NodeBB logs?

[oci-user]

@pitaj thank you for the help.
I don't know at the moment if I can share here the version of NodeBB because is an organization community so I need to be authorized for that. In the browser console I can see error with community.domain.ext/api/users?(numericcode) 404 error.

In the console error I see just missing translation math recpatcha.
This plugin maybe can cause this error? I need to check.

I see also math plugin is not loading in admin side so maybe some issue here.

[PitaJ]

@ocisp87 yeah from what you said I'd guess it's a plugin. Try disabling plugins.

[oci-user]

@pitaj how I can disable?
Need have SSH access? i don't have.

If I clock in the admin panel under the plugin name nothing loads.
Is this specific plugin that is not working and I don't see a zone in NodeBB where deactivate the plugin.

MMM I found where deactivate.
Well now registration is again working because was not working anymore but still getting error when try to load users tab and user profile.

[PitaJ]

@ocisp87 you need to restart after disabling. You might need to try disabling all plugins to find the one that's causing the issue.

[oci-user]

@pitaj thank you. Do you think the command rebuild and restart can help?
I don't know what is the difference from restart and if this can be dangerous means make loose posts, users or settings.

[PitaJ]

@ocisp87 rebuild and restart doesn't touch any of your data, it just builds public assets. Yes it is what you want to be using when disabling or activating plugins.

[oci-user]

@pitaj thank you! So after disabling or enabling a plugin is not suggest the simple restart but I should do rebuild and restart?

[PitaJ]

@ocisp87 that's correct.

[oci-user]

@pitaj great, thank you very much!
Currently I have solved some issue but still not this.
I cannot deactivate all plugin but I will ask to the company team to look into this issue.
If I will find a solution I will post here.

Really strange because I think the only new plugin activated was deactivated and users tab still not working also load directly a profile is not working. Editing mine profile works.

Strange, not found error for communityaddress.ext/user/nickname but work if the address is communityaddress.ext/user/nickname/edit

Anyway this message is to say thank you to you, great help and fast. Thanks!

[oci-user]

Resolved by updating NodeBB to the latest version.