Emails still not sending, 535

eeeee

Because of the number of spammers, I had another try at implementing email requirement for registration.
(If anyone hasnt seen my posts on this, I never got email sending to work, so had to turn email verification off)
Anyway in AdminPanel, selecting Zoho email, and entering Username and Password... trying to send test email
Invalid login: 535 Authentication Failed

eeeee

I cant reset an account password by email either, no sent emails show in the Zoho app

eeeee

Ive tried emails with
zoho
yahoo
hotmail
icloud
All 535 errors
then tried gmail with app password but when clicked that app password link says cant do that with my gmail account.

Then I opened a brand new email with fastmail. That has the option to generate an app password which brought me a step further to this:
Error
Can't send mail - all recipients were rejected: 504 5.5.2 : Sender address rejected: need fully-qualified address

2024-12-21T21:03:39.061Z [4602/1170502] - [31merror[39m: [user.create] Validation email failed to send
[emailer.send] Error: Invalid login: 535 Authentication Failed
    at SMTPConnection._formatError (/var/www/isurg.org/node_modules/nodemailer/lib/smtp-connection/index.js:807:19)
    at SMTPConnection._actionAUTHComplete (/var/www/isurg.org/node_modules/nodemailer/lib/smtp-connection/index.js:1586:34)
    at SMTPConnection.<anonymous> (/var/www/isurg.org/node_modules/nodemailer/lib/smtp-connection/index.js:1540:18)
    at SMTPConnection._processResponse (/var/www/isurg.org/node_modules/nodemailer/lib/smtp-connection/index.js:991:20)
    at SMTPConnection._onData (/var/www/isurg.org/node_modules/nodemailer/lib/smtp-connection/index.js:772:14)
    at SMTPConnection._onSocketData (/var/www/isurg.org/node_modules/nodemailer/lib/smtp-connection/index.js:195:44)
    at TLSSocket.emit (node:events:520:28)
    at addChunk (node:internal/streams/readable:559:12)
    at readableAddChunkPushByteMode (node:internal/streams/readable:510:3)
    at Readable.push (node:internal/streams/readable:390:5)

eeeee

Tried more emails,
both Custom setups and using the named email providers in list

Error
Can't send mail - all recipients were rejected: 504 5.5.2 : Sender address rejected: need fully-qualified address

I made sure the FROM name field at the top is the same as the email

<baris>

Did you console.log the data.from value on this line?

eeeee

how to get console log to show that?

<baris>

Open that file on your server and change that block of code to the below then restart nodebb and see what it logs in logs/output.log

// NodeMailer uses a combined "from"
data.from = `${data.from_name}<${data.from}>`;
delete data.from_name;
console.log(data.from);
await Emailer.fallbackTransport.sendMail(data);

I have a feeling your from_name has special characters and nodemailer doesn't like that. Try something like this.

Instead of putting the same email in both fields.

<baris>

We should probably change to using an address object to avoid issues with From Name having commas or special characters. https://nodemailer.com/message/addresses/

eeeee

theres no special characters in the email address

i did have both fields the same, set to that. will try them different

<baris>

The From Name field shouldn't be an email address, that can be just the name of your forum. I've made a fix so special characters shouldn't case issues anymore https://github.com/NodeBB/NodeBB/commit/a489abc763d7499721def088e6fe6e5598ee4056.

Try something like

Jessica Brown

@eeeee Can you try:

telnet smtp.example.com 25
if it connects then: Ctrl ] (right square bracket) quit

You can also try other ports as well:
telnet smtp.example.com 587

If you get something like:
Connection failed: Connection refused

Then it is a firewall block. Probably from your ISP/Hosting. If it is being refused, you can check your server's firewall. (FYI if it is Windows don't ask me, I wouldn't know the first thing about point and clicking), but for Linux, it could be ufw, iptables (those are the most common), let me know your distro and I will write up the instructions.

eeeee

@codenamejessica said in Everything tried and Emails still not sending:

@eeeee Can you try:

telnet smtp.example.com 25
if it connects then: Ctrl ] (right square bracket) quit

You can also try other ports as well:
telnet smtp.example.com 587

Thanks Jessica, Im running my own Ubuntu server, no firewall that I know of
Should I be typing
telnet smtp.example.com 25
In a terminal on Ubuntu on server machine?

Which email service do you use on your site?

Jessica Brown

You would run that on the system that is sending the mail. It would sound like the server. If this is on your home lab, I can almost guarantee that your ISP is blocking port 25. I have never seen an ISP have port 25 open unless you are paying for business class and usually have a static IP.

eeeee

Ah, what is the significance of port 25?

Kindly @phenomlab logged in for me and set up custom settings for fastmail using port 465 and I regenerated the fastmail app password and now its sending test email
However this is a paid service and Im just using it on a 30 day free trial
Would prefer to use a free email (but none of those without the app password work)

Which email service do you use @codenamejessica ? Did you have any of these issues?
Are you using your own internal post-fix mail service, or one of the well known email providers?

Jessica Brown

Yes, so, let's do a few tests here.

Use whatever smtp address they give you for your account:

See if this connects: telnet smtp.zoho.in 465
If you connect, we are going to run a few commands:
- The domain you want to send an email to:
  - EHLO yourdomain.com

Expected output would look something like this:
250-smtp.zoho.in
250-PIPELINING
250-SIZE 10485760
250-ETRN
250-STARTTLS
250-AUTH LOGIN PLAIN
250-ENHANCEDSTATUSCODES
250-8BITMIME
250 DSN

Continue in the prompt:
- MAIL FROM: <[email protected]>
- RCPT TO: <[email protected]>.

Ok now this is where it will get tricky:

`DATA
From: [email protected]
To: [email protected]
Subject: Telnet email on

This is my first plain text test email message sent using the Telnet client on Windows`
.

There are some important characters there: the ` is one of the from the beginning and the end. As well as the period at the end.

If everything went well, you should receive something like: 250 2.0.0 Ok: queued as <the item id in the queue>

Jessica Brown

@eeeee No I don't have any issues since I use IONOS VPS servers. Over the years I have used them it was just requesting port 25 open, and then opening port 567 on my VPS, it was done. I created my own email (@jbrowns.com, @codenamejessica.com) I have several others as well (administrator, etc).

Jessica Brown

OH VERY IMPORTANT!!!! NodeBB needs at least the M plan (Medium) -- I think right now it is $6/mo

jbrowns.com is running M and that is my DEV
codenamejessica.com is running L and that is my PROD

eeeee

Thanks for that, its a little over my head to be honest but I will study what you wrote and hopefully learn something
So although fastmail is working sending out test email now, Im really wanting a free email.
Ive tried many mails server on the list.
For example just tried AOL. Set up a brand new account. Put those details in Admin panel and got


Error
Invalid login: 535 5.7.0 (#AUTH005) Too many bad auth attempts.

How can there be too many attempts when its a new account.
All the other free emails I tried give this error too

phenomlab

@eeeee too many bad auth attempts means you've specified an incorrect password too many times within an allocated time frame.

If you have your own vps, you can install postfix but will also require SPF, DKIM, and DMARC records added to your domain otherwise any message you send will be sent to junk. You'll also need port 25 unblocked by your provider as its the norm these days for it to be blocked to prevent misuse.

You could relay through Gmail?

eeeee

I tried Gmail but that requires the App password, and it says my free gmail account doesnt have that functionality.

What I dont get is how it could have wrong password too many times, on first try with a brand new AOL account