Not surprised to hear that scammers are successfully using SEO tricks to misdirect people seeking customer service/support for airlines to fraudulent sites which steal their ID, cc numbers, etc. A forum I frequent was recently subjected to a rather intense spam attack in which the spammers posted typical questions for airlines, with “answers” directing people to fake sites and contact numbers. Apparently this trick works. Welcome to the dystopia, where you can’t even trust Google search.