Hi Julian, so it sounds like our client needs to amalgamate the two emails into one so that the button to confirm is given? They've repurposed the welcome template to have a really nice intro to new users and was conscious that the confirmation message may be lost among the helpful info. In terms of what happens: User registers with email address as mandatory, opted in to emails too Admin approves user via the registration queue User gets welcome email but no confirmation email User has pending icon / X after 24h due to email not being verified. Further edit: Apologies Julian, just revisited the translations and can see that welcome.cta does have the confirm your email address prompt via the welcome template. I think there was some confusion that came about as the template was heavily modified and so that was removed...