Hi Julian, so it sounds like our client needs to amalgamate the two emails into one so that the button to confirm is given?
They've repurposed the welcome template to have a really nice intro to new users and was conscious that the confirmation message may be lost among the helpful info.
In terms of what happens:
- User registers with email address as mandatory, opted in to emails too
- Admin approves user via the registration queue
- User gets welcome email but no confirmation email
- User has pending icon / X after 24h due to email not being verified.
Further edit:
Apologies Julian, just revisited the translations and can see that welcome.cta does have the confirm your email address prompt via the welcome template.
I think there was some confusion that came about as the template was heavily modified and so that was removed...