Where is this story being reported from again?
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Where is this story being reported from again?
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@tewha Which is really weird, because they just spend a month renovating one of the local starbucks and they went from literally a 'place to sit down and meet up with folks' to something that resembles a feed lot with NO tables, NO access to a toilet, and a counter that is just there to receive your drink and take orders. You can't even see your food/drink being made. They've literally hidden all the employees.
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@octothorpe If they could actually reverse this, I think it would be helpful. But I also think it’s way too late.
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@tewha Vastly. They dug their own grave by making an order-ahead app.
The in-person queue was a great rate limiter for how much coffee they could sling in a given period. An individual can only take an order so quickly, which resulted in a steady, predictable flow.
With the app, that flow is spiky and impossible to manage (you're always at too many or too few workers/machines).
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@octothorpe Most of the Starbucks I’ve visited around here are managing with the app fine, but there are some that are experiencing the problems you’re describing and it’s horrible to watch.
Maybe they should have limited it to less busy stores. Maybe they STILL should.
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@tewha the store can decide to shut it off. However, if they do that, they lose sales, amd don’t make their numbers.