Empathy Training
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[email protected]replied to [email protected] last edited by
There was that one lady who was sentences to serve at a fast food restaurant where she through a fit and assaulted someone or something like that. Why not make Walmart floor worker a judicial punishment?
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[email protected]replied to [email protected] last edited by
I worked at JC Penney as a teenager 20ish years ago. One day we had a sale on Xmas socks- three pair for the price of two. Each pair of socks were $3, so with this deal you'd get them for $2 instead.
This woman waited in the long-ass line and showed up with four pairs. I rang them up, $6 for the three pairs in the deal, and $3 for the fourth. She wanted the fourth pair for $2 as well. I explained that the deal was automatically stored in the register, and that it would only apply if she bought three more pairs.
She lost her absolute shit at me, called me awful names, demanded to see a manager, and ultimately threw the socks at my face before storming out.
That was over a $1 price difference, and she was one of the more tame customers. I imagine in the last couple decades it has become much worse
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[email protected]replied to [email protected] last edited by
Are you new here? (By here I mean as in earth?)
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[email protected]replied to [email protected] last edited by
All this would do is embolden those shitty people. "Dad, don't be rude to retail workers!" "I had to deal with it, they can too!"
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[email protected]replied to [email protected] last edited by
Anyone who's truly worked retail knows it ain't the customers that are the worst, but the middle managers and certain coworkers.
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[email protected]replied to [email protected] last edited by
I'm over the Atlantic from the US, it would be truly unusual if someone actually blew up at service staff like that, let alone that being a common enough occurrence to trigger PTSD-adjacent responses from them.
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[email protected]replied to [email protected] last edited by
I worked in the retail mines for a few years as both a peon and a peon first class (manager).
Everyone had stories about the absolutely worst assholes they had to deal with. I always told my staff to try to remember that the reason those assholes stood out so much amongst everyone else is because they were not the norm.
Most of our customers were fine or even great. But since that was the norm, they don't stand out in our memories.
Also, I was always willing to kick out asshole customers. My staff's job was to take care of the customers. My boss's job was to take care of corporate.
My job was to take care of my staff.
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[email protected]replied to [email protected] last edited by
I remember the lady who started talking to me (while i was working) and wouldn't shut up. It was my first day at work.
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[email protected]replied to [email protected] last edited by
I did grocery retail for about 4 years. We had some less-than-great customers but honestly the worst part was dealing with corporate. Upper management and corporate decisions is what truly made daily work much more difficult. The store manager that was there when I was hired was really good and good to her staff, but corporate didn't like that she ran some expenses for customer and employee benefit so they "relocated" her. The replacement manager was one of those "fixer" types and he so godawful that I walked off the job. Left my badge on my department desk in the office and went home.
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[email protected]replied to [email protected] last edited by
Almost as if some people just lack empathy.
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[email protected]replied to [email protected] last edited by
So... the comparison to the military still holds.
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[email protected]replied to [email protected] last edited by
North America is just the Continental United States, now.
Canada and Mexico have gone into witness protection to avoid getting wrapped up in our bullshit.
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[email protected]replied to [email protected] last edited by
Yeah... I don't think this would work. I worked customer service for 5 years and, if anything, now I have less patience with the reps because I know exactly how they're fucking up and how to fix it.