Booking a hotel room for one night only took three online attempts and two phone calls. What a time to be alive
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Booking a hotel room for one night only took three online attempts and two phone calls. What a time to be alive
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Jason Lefkowitzreplied to Jason Lefkowitz last edited by
ME: Hi. I just tried to book a room through your web site. The web site said it went through OK, but I never got confirmation by email or text, so I wanted to --
HOTEL CLERK: I'm sure it's fine. Wait till tomorrow. You'll probably get an email then.
ME: Probably?
CLERK: Probably.
ME: Could you check? I'm traveling tomorrow.
CLERK: Sure. What's your name.
ME: Lefkowitz. You probably need me to spell that --
CLERK: No, I got it. [ yelling ] HEY SHEILA. I GOT A GUY HERE WHO WANTS TO CONFIRM A RESERVATION. HIS NAME'S LUCKORITCH. L - U --
ME: Stop stop STOP STOP STOP
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Mark Eckenwilerreplied to Jason Lefkowitz last edited by
@jalefkowit Not quite the same criticality level, but the Five Guys website invariably throws an error when I put in an order. The only way to confirm it went through is to check my bank’s site for a pending charge on my card.
You and I should team up to write a book called “Customer Friction.” It probably won’t sell well in the business market, but there are other market segments where I guarantee boffo sales based on the title alone.
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Jason Lefkowitzreplied to Mark Eckenwiler last edited by
@20002ist It's gonna be a real thrill to discover how many of these failed attempts to book a hotel room ended up charging my credit card anyway
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Jason Lefkowitzreplied to Jason Lefkowitz last edited by
Update: When I checked in at the hotel, the woman behind the counter broke down laughing. "You're the guy! The guy with THE NAME!!!"
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@jalefkowit that's how I've always known you
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@VoiceofDuum It's not often I can say "I see my reputation precedes me"
