"Moderation is hard at scale"
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"Moderation is hard at scale"
Okay, then maybe a single platform with a singular moderation policy should never get to that scale.
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@quillmatiq Enters: the Fediverse.
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@quillmatiq Scale isn't difficult.
Moderation across languages and cultures is much more difficult.
I'm a former full time moderator at a social site that specialized in US political and news discussion.
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@bedirthan Based on what happened on Threads over the last couple months (and continues to happen), it is! Language and culture are some of the toughest dimensions, but when you have 200m MAU, it's going to be tough-tough.
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@quillmatiq most of their struggle comes from testing automation live while cutting back on paid staff at the same time as they increase staff load.
IIRC they have fewer paid mods now than they did before they bought WhatsApp and started Threads.
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@bedirthan "fewer paid mods than..." Wow. That's actually insane ️
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@quillmatiq with the EU's DSA we'll get more required transparency with those numbers in the future at least.
I've been out of the pro moderation game for 7 years. My info is dated and definitely influenced by an imperfect memory.
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@bedirthan Appreciate your insight either way!