Why it's important to understand (or at least work with) the sociotechnical aspects of software, exhibit 37: the Sonos app debacle.
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Why it's important to understand (or at least work with) the sociotechnical aspects of software, exhibit 37: the Sonos app debacle.
"... Sonos also expects to miss its annual revenue target by $200 million. "
"...the Sonos app’s technical debt had been building up for 20 years before the update. "
Tech debt and low psychological safety literlally cost $ millions.
(If you are in a similar sitution, get in touch with us at Conflux - link in the comments below)
Sonos workers shed light on why the app update went so horribly
Meetings with “yelling,” “screaming” preceded app’s release, Bloomberg reports.
Ars Technica (arstechnica.com)
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