Ben Moskovitz of Consumer Reports argues that 1) customer service is going to be utterly transformed by #AI over the next few years and 2) this opens up a here-and-now opportunity to rethink and redo the relationship between consumers and companies.

[j12t@j12t.social]

Ben Moskovitz of Consumer Reports argues that 1) customer service is going to be utterly transformed by #AI over the next few years and 2) this opens up a here-and-now opportunity to rethink and redo the relationship between consumers and companies.

Intriguing. I wonder how this line of reasoning relates to the fediverse. I think it could.