I don't usually post-link or whatever not-quote-boosting is called, but I think this is SUPER important if you are in any part of an organisation where you might be involved in incident management or response.https://hachyderm.io/@coldclimate/113162771675779421I wanted to add something to that, because so many of us ND people go into tech - if you are the person doing what the OP suggests, you are helping more people than the obvious ones. So many ND folks are in tech because it's something those of us who do it are good at and something we can control and do well. It's a situation we can usually see the boundaries of. And if those are part of your internal motivations, explicit or not, there is probably ALSO a reason you did not decide to become an ER doc or firefighter or whatever. Not speaking for everyone, but there are enough of us.So when we're suddenly operating in real-time adrenaline mode, as opposed to just deadline mode, that calm?That calm is everything,Me? If I panic? I dissociate. I'm absolutely your girl for on-the-fly requirements engineering or problem analysis or quick development or solutions galore RIGHT up until the point where I get that fight-or-flight adrenaline hit.If you can keep the ambient freakouts to a minimum, I am an asset.If, on the other hand, you are the kind of person who's like THIS IS THE APOCALYPSE, MANAGEMENT AND HELLFIRE ARE RAINING DOWN, I might literally lose the ability to think or speak. And you might not know.So yeah. Be the classroom coordinator, and the orchestra conductor looking for harmony and flow, or whatever. Don't be the Marine Drill Sergeant. We all know an incident is bad. Winding people up doesn't get the best out of anyone.