@chez First of all what version of NodeBB, and recent cards are you running?
Also, I believe you mean "topics" and not "tickets"
Also, the plugin (i believe) is created by @baris, I don't know who @daris is...
@Tahnil you can poke a group of users when users of a certain group join the server. You can move users of a certain group to a certain channel when they join. You can configure chat commands for stuff. It can be configured to kick, poke, or move someone if they become afk or mute everything. It does a lot.