Can't log in

[NiLord]

Hi,

I just installed a new nodebb install and I'm getting a weird exception when I try to log in.

You guys have any idea what's going on?

I just figurate out it was a problem with my redis config (the password). I just fixed it. Now i have another problem. When i try to log in it said my account have been blocked somehow

"Your account has been locked temporarily"

Any ideas?

[a_5mith]

@Fernando-González To unlock your account, use

redis-cli DEL lockout:YOUR_UID

Replace YOUR_UID with the UID of your account.

[NiLord]

@a_5mith said:

DEL lockout:YOUR_UID

it aswered "(integer) 0" but it didn't work for me.

I just find this thread: https://community.nodebb.org/topic/1699/your-account-has-been-locked-temporarily/3

it could be the same thing?

[a_5mith]

@Fernando-González Make sure you run the full command, not just DEL lockout:YOUR_UID

Try the steps in the post you linked to, however if your account is locked out, the above command should work. Also make sure your Redis version is higher than 2.6.0.

I believe you can check this with redis -v

[NiLord]

@a_5mith said:

redis -v

Well i guess that's the problem. I just check redis info and it says this:

redis_version:2.4.14

You can see the version using redis-cli INFO

[a_5mith]

@Fernando-González Assuming you're running Ubuntu,

sudo apt-get install -y python-software-properties
sudo add-apt-repository -y ppa:rwky/redis
sudo apt-get update
sudo apt-get install -y redis-server

[NiLord]

@a_5mith said:

sudo apt-get install -y redis-server

thanks for you all your help @a_5mith

It was a problem installing Redis, nothing to do with NodeBB. I forgot to install tcl8.5 for a propper redis installation in debian.

I hope this help for future related problem, you can see how proper install redis following these steps:
https://www.digitalocean.com/community/tutorials/how-to-install-and-use-redis