@bougiewonderland @chris @TimWardCam
4. When you get a refund from the merchant, it usually takes a few days, a dispute might take months
So you are better off getting the merchant to refund you
So I am baffled here why you are not refunded here. I think it's a case of an incompetent customer service rep. If you are an AirBnB customer I would ask to escalate the ticket, it's absurd what they say here!