I am facing the exact same issue. I have uploaded a 48x48 .ICO file but it's not showing up. I am on V3 NodeBB using Harmony.
By the way @Teemberland : How did you get all that text and logos at the bottom of the forum for your website? It's neat and I would like to have a similar setup also.
Thanks, @phenomlab!
Hi all,
How do I create a footer on my forum, like the ones seen on https://www.dbs.com.sg/personal/community/ or https://forums.opera.com/?
I am keen to insert the following:
Thank you!
@cagatay Thank you for that suggestion! I will check it out for knowledge's sake and perhaps give them a try also if I launch another forum. For now, I have settled on OVH.
Hey @julian,
Yes, I trust my tech person 100% and will go with whatever he chooses. Last evening, I think I was a bit fed up (and panicked too) trying to get a small thing sorted, lack of info, login issues, etc, that in my haste I came over to this forum and asked for advice for a different VPS. But I am feeling better now because of all the replies & education received above.
Looking at the positive side of things - if I didn't come here, I wouldn't have met you all and now I have an opportunity to learn a thing or two about VPS!
10 hours TAT: Wow! Didn't realize it was a good turn-around time. I was hoping for a few minutes! Very high expectations! Like I said before I have been spoiled by the other vendors!
Hey @phenomlab,
Thank you so much for the explanation! It's making sense now. I am totally new to VPS and I suppose I was slightly stressed I couldn't get it all sorted before the weekend. A fresh day today and feeling better 
Hey @julian,
Nice to meet you and thank you for the response.
I suppose I've been spoiled by A2 Hosting, Cloudways, Squarespace, GoDaddy, Namecheap, VentraIP, etc, who are available 24 hrs to help you in all sorts of matters. I was expecting the same from OVH Cloud for my VPS service also. I did send them a ticket asking for quick support and they wrote back (10 hrs later), "OVH is an IaaS company, meaning that most of the managing of the server is customer-sided. We offer technical support mainly for any network-related issues and hardware issues on our services". I didn't know that's how their operation was.
My issue with OVH was 2 in nature:
I couldn't add a Tech contact who would be installing the NodeBB software. Their support team gave me the steps and it's such a long-winded approach. With Cloudways (for another web app I am working on), it took me only a few seconds.
I couldn't join their community forum to post my questions. As a signed-up customer, it seems I have direct login to the forum but it won't let me. The support team said they don't know why it's happening and asked me to try again.
Those two issues caused grudges
So, if I could choose only 2 things, it would be (1) good/secure VPS (2) 24/7 support
With regards to support - It could be all sorts of things related to my website as and when it happens. It won't be every day I need them but usually during the setup stage or during critical times (like when the site is down, brute force attack, etc). Having hand-held support feels good especially when you are a non-tech person. Maybe, I have high expectations with OVH and I am sure they are a great company but just the ticket support causes a lot of time wastage. My site would've been up by now - all because of a little contact setup issue. Their priority service costs $79/month! My tech person loves OVH, so I may still end up using them and I won't have many issues in the future.
Do you know if the Cloudways option will work rather than just Digital Ocean?
What about AWS, Google Cloud, or any other VPS out there?
Thank you so much for your time, Julian.
Hey @fernandog, the shared link is returning a 404 error. Could you kindly update, please?
Hey all,
A total new starter here. Nice to meet you.
I am in the process of starting a new forum specific to the Australian audience and I was wondering if anyone could kindly recommend a good server to host the NodeBB Open-source software?
The website does suggest using Digital Ocean but I chose OVH Cloud (Essentials package) on someone else's recommendation. However, I am finding customer support on the latter hard to reach to. Everything is ticket-based and has no LIVE chat support over the weekends or phone calls. I have a Cloudways account also (a Digital Ocean company) but I wonder if they have the features to support NodeBB.
Maybe, you know other VPS providers who are really good, affordable, and have 24/7 customer support. Please do let me know as I am keen to get it all sorted over the weekend
Thank you so much! Looking forward to hearing from you.
