Nice to meet you and thank you for the response.
I suppose I've been spoiled by A2 Hosting, Cloudways, Squarespace, GoDaddy, Namecheap, VentraIP, etc, who are available 24 hrs to help you in all sorts of matters. I was expecting the same from OVH Cloud for my VPS service also. I did send them a ticket asking for quick support and they wrote back (10 hrs later), "OVH is an IaaS company, meaning that most of the managing of the server is customer-sided. We offer technical support mainly for any network-related issues and hardware issues on our services". I didn't know that's how their operation was.
My issue with OVH was 2 in nature:
I couldn't add a Tech contact who would be installing the NodeBB software. Their support team gave me the steps and it's such a long-winded approach. With Cloudways (for another web app I am working on), it took me only a few seconds.
I couldn't join their community forum to post my questions. As a signed-up customer, it seems I have direct login to the forum but it won't let me. The support team said they don't know why it's happening and asked me to try again.
Those two issues caused grudges
So, if I could choose only 2 things, it would be (1) good/secure VPS (2) 24/7 support
With regards to support - It could be all sorts of things related to my website as and when it happens. It won't be every day I need them but usually during the setup stage or during critical times (like when the site is down, brute force attack, etc). Having hand-held support feels good especially when you are a non-tech person. Maybe, I have high expectations with OVH and I am sure they are a great company but just the ticket support causes a lot of time wastage. My site would've been up by now - all because of a little contact setup issue. Their priority service costs $79/month! My tech person loves OVH, so I may still end up using them and I won't have many issues in the future.
Do you know if the Cloudways option will work rather than just Digital Ocean?
What about AWS, Google Cloud, or any other VPS out there?
Thank you so much for your time, Julian.