@Edent an automated text or phone call telling the customer to call the bank solely using the phone number listed on the back of their debit card. Alternatively a push notification from their mobile banking app if they’ve got that on their phone. The message should specify that replies to the message are unmonitored and it is for informative purposes only.
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You receive a call on your phone.The caller says they're from your bank and they're calling about a suspected fraud. -
You receive a call on your phone.The caller says they're from your bank and they're calling about a suspected fraud.@Edent that is an insecure “service” that’s going to get their customers into scam trouble. Like a rep asking for your current password. Spidey sense should tingle. No large company should ever call their customers for fraud. The best way to verify legitimacy is US calling their 1-800 number listed on the back of OUR card and navigating their phone tree. You can also go online to your account portal. If something is amiss you’ll either not be able to login or the whole thing will be lit up in
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You receive a call on your phone.The caller says they're from your bank and they're calling about a suspected fraud.@Edent there’s no major company in the world with enough bored staff on hand to call YOU. That’s the giveaway. Show me a company with thousands of employees like Chase, and I’ll show you a 1-800 number and a phone tree you have to navigate through to speak to anyone. There are mom and pop shops and dental offices with 3 employees who still make calls to their clients and customers… but a Chase bank or Apple or Bank of America or your mortgage servicer or insurance company? Ain’t happening.