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Alright letโs see what this new Doctor can do. -
You receive a call on your phone.The caller says they're from your bank and they're calling about a suspected fraud.This speaks to a CNE either in app being targeted or #StateSponsoredMalware already on the phone and this is just the #SSM being used with a phone call to get you to authorize and give passcode to scammers for later banking behind the scenes. Alert the Chase Bank via the number on the back of the card and cease using the banking app until you clear the SSM off you phone.
Banking Class security doesn't deal with SSM very well in my experience. Alerting them CAN help their fraud department and let them know to monitor so monitor your in/out on your accounts and look for anomalies like recurring charges, cloned card behavior using gas stations and ATM off bank.