@yuki @ryanc @lexbailey In other instances I've heard its a simple case of both "SLA: you must respond to unannounced outages within x hours" combined with "no you don't get budget to staff an on-call rotation" being imposed.
@yuki @ryanc @lexbailey In other instances I've heard its a simple case of both "SLA: you must respond to unannounced outages within x hours" combined with "no you don't get budget to staff an on-call rotation" being imposed.