Just a quick follow up on this because I finally got around to sorting it out and in case anyone else is running into the same issue. After a bit of stuffing around I realized there was an issue with the commands, they needed some extra quotation marks (as per @PitaJ 's suggestion):

zrem registration:queue "Hermina\r\n"
zrem registration:queue "Kallie\r\n"
del "registration:queue:name:Hermina\r\n"
del "registration:queue:name:Kallie\r\n"

This got everything sorted. Appreciate everyone's help!!

Hi Baris,

So there is now a second user stuck in the queue, but also we have since blocked or allowed several other users with no problems.

This is what the query returned, appreciate your help so far!

Hi Baris,

Sorry for the delayed reply, I had a bit of trouble getting access to the terminal.

I'm not super good with databases, but my tech guy tells me it's on redis rather than mongodb. You wouldn't happen to know how to do the same query in redis would you?

Thanks!

Hello,

A user has tried to join my private nodeBB forum. Normally we just hit the red x next to their request in the registration queue and they disappear. Tried that with this user, they disappear but when I reload the registration queue they are back again. I tried hitting the tick to accept them and then delete the user, but I get "Error Invalid Data", so I cannot accept them either. Restarted the forum but the user request is stuck like this. The events log shows the attempts to reject the user but not the attempts to approve the request. The other logs don't show much of anything. Couldn't find any other issues like this mentioned on the forums, does anyone have any ideas?

Thanks!
Craig

@yariplus its working perfectly now thank you very much!!!

Hello, hoping someone can help here!

I'm having an issue with this plugin saying users are banned. I've set up the in built Gmail service and test emails/digest/registration emails etc are all working wonderfully.

I have the newsletter plugin installed (and I reinstalled it to see if this helped, it didn't) and every time I try to send a newsletter I get a message saying successfully sent, but no email arrives. Looking at the logs, I'm getting the following:

13/10 09:07:37 [7395] - info: [Newsletter] UID 2 is attempting to send a newsletter.
13/10 09:07:37 [7395] - info: [Newsletter] Sending newsletter to groups: "everyone"
13/10 09:07:37 [7395] - warn: [Newsletter] UID 1 has invalid user data, skipping...
13/10 09:07:37 [7395] - info: [Newsletter] UID 2 is banned, skipping...
13/10 09:07:37 [7395] - info: [Newsletter] UID 3 is banned, skipping...
13/10 09:07:37 [7395] - info: [Newsletter] UID 4 is banned, skipping...
13/10 09:07:37 [7395] - info: [Newsletter] Successfully sent newsletter to 0 user(s)!

UID1 is the admin account I think, which does not have an email address associated with it. UID2 is my account, also with adminstrator privileges, and I am definitely not banned...

Has anyone run into this problem before? I have tried using every single email plugin with the same results, although given that the other email functions are working and its saying sent to 0 users, i suspect its some other issue rather than email authorization. Appreciate any help!

Cheers,
Craig