Just got an email from #Lenovo that they won't replace the failed hard drive on my #ThinkPad under warranty because "#Fedora #Linux is not a supported operating system on this model."
-
-
Scott Williams π§replied to Scott Williams π§ last edited by [email protected]
Here's a direct quote:
"Unfortunately, Fedora is not a support Linux OS for this device model from Lenovoβs side."
They sent me a support Matrix saying they will support Ubuntu 20.04, specifically. I'm still not sure how they intend for me to install Ubuntu on a dead hard drive to test that the hard drive is dead?
-
Scott Williams π§replied to Scott Williams π§ last edited by
"Failed hardware is supported but the version of #Linux you are reporting it on is not. We will require visual documentation of the failure in order to perform a replacement of the drive."
-
What do they mean with "visual documentation"?
-
@wyat A great question that I do not have an answer for.
-
Scott Williams π§replied to Scott Williams π§ last edited by [email protected]
The extra rub on this is this is all with an upfront paid extended warranty on the laptop. We paid more money to still not get effective warranty coverage.
-
Scott Williams π§replied to Scott Williams π§ last edited by [email protected]
-
@vwbusguy βBut then IBM sold the business to Lenovo and it started to go downhill.β
-
@fs That's a mixed bag, to be honest. I was a ThinkPad user in the IBM days and have fond memories, but Lenovo has also contributed some good things along the way, too.
Pound for pound (maybe literally) this ThinkPad P14 has been by far the best daily driver workstation laptop I've ever had. I don't say that lightly. Part of my frustration is I don't work for a Lenovo shop, so experiences like this make it harder to justify continuing to buy "risky" Lenovo stuff for everyone at my employer.