Unsolved Email chat alert for private messages


  • Hi, in my administrator profile settings I have the following settings

    • When you receive a chat message
    • When you receive a group chat message

    with option to be notified by notification and email but when someone send a message in the private chat system, I get no email alert.

    How can I fix this?
    Subscribe to Digest is deactivated (off)

    Thanks


  • @ocisp87 just to double check, this is in the user settings of your admin user, not the default user settings in the ACP right?

    Do other emails work? Does a test email from the ACP email settings page work? Is the admin user set up with a valid email?


  • @PitaJ thank you for the answer!

    this is in the user settings of your admin user

    Yes, is the settings of my admin user.
    Tested also in a normal user account.. but in admin backend I see there is a delay of 60 seconds for chat message so maybe for test with an immediate email I should set this to 0 or can stay set as 60 seconds? The first chat message should be notified immediately, I think. The delay option should be not an issue.

    An user has write to me a message on chat and when I loaded the forum I discovered it so was not notified by email.

    1.png

    not the default user settings in the ACP right

    Where I can check this default settings? What path I have to follow for check in admin side?

    Do other emails work? Does a test email from the ACP email settings page work? Is the admin user set up with a valid email?

    I get correctly every other email notification like: registration approval, post in the mod queue, new topics, new replies. I only never get anymore chat alert message by email.

    Also testing email with one of the present template, in the back end works.
    My admin account has a valid email address, is not a real email address but a forward but all works: usually I get emails.


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