Not to be a party pooper, but I liked your old theme on Convoe better with the boxes around the replies. It looks more cluttered now.
I'm constantly testing new things to see what looks better. Kind of like trying out new clothes.
And the side menu is confusing to new users (which it seems you already know). But everything else, spot on!
An extremely aggravating UX issue and time consuming, in which case I think I have a solution for that I'll be working on today now that the right APIs are implemented.
I know this isn't directly about Majestic, but it kind of is. Ideally, I'd love for it to be a flexible theme where you could choose the graphics elements, whether or not to have a side menu, etc. But that's probably fairly hard to implement.
That wouldn't be too difficult.