Data export in Your Rights & Consent not working - is a bug?

sqlik

Hi.
When the user tries to download his data, an error is shown. Here is an example from community nodebb, but it also doesn't work for my instance.

It is also not possible to download from the administrator account.

And the question - it does not work, because some option is not enabled or not working and this is a bug?

julian

@sqlik v2.5.3

julian

@sqlik definitely sounds like a bug, can you report it to our github?

sqlik

@Julian Just a moment ago
https://github.com/NodeBB/NodeBB/issues/10906

julian

@sqlik perfect, I'll take a look tomorrow and once fixed we'll release a patch with it

sqlik

@Julian Perfect. Thank you

julian

@sqlik v2.5.3

sqlik

@julian faster than immediately - the Master

sqlik

@Julian However, probably not everything is ok

https://drops.sqlik.com/nOubDeno

julian

@sqlik Is it just the uploads export? Do you actually have any uploads to export?

sqlik

@julian No. Same error when trying to export profile data .json or posts .csv.

Compared to the previous version, the difference is that now the generating process is carried out and the user receives a notification that he can download the ordered data. However, it cannot be downloaded

julian

@sqlik Does it work fine here, though?

Do you have access to the file system in the cloudron app? I'd need you to check whether the exports are actually present in build/export/

sqlik

@Julian In Cloudron only

But I have root on server. But I don't know where to look - can you give me a hint for the full path?

Here still the same

julian

@sqlik Yeah that's fine, likely we haven't updated the code on this site yet.

It looks like perhaps the file wasn't able to be written to disk on the cloudron system? ~~I don't even see a build/ folder.~~ That actually doesn't look like the NodeBB folder, so perhaps it is elsewhere.

Edit: Ah, found another bug.
Edit 2: Nope, that wasn't a bug... it seems to be working fine on my local dev, let me update here.

sqlik

@Julian yeah, for me everything works here after the update

sqlik

The support here is great!!
@Julian - thank you so much for your help and time.

Cloudron support is also very responsive and effective. If you want to host nodebb, I honestly recommend it.

julian

@sqlik Thanks for confirming